Del Oro Theatre

It is a lovely, historic, old theater. I love that they have yeast available for the pop corn. The tickets are so pricey these days though and the staff, especially the female manager is rude. I went to her to complain about staff members being loud in the projection booth. They were watching their own movie. The light was brightening the back of the theater and you could hear all of there sounds coming through over the horror movie we had all paid to see. Gun fire, explosions, laughter. Everything could be heard from the projection room. The manager was exceptionally rude and combative. Calling me a liar and saying there was no way that her staff was even in the projection booth. A few minutes after I got back into my seat, she came in and went up to projection. The lights and sounds stopped and three employees came out of the room with the manager behind them. My fiancé and I rarely go out any more, because we can't afford it. Half of our expensive movie experience was ruined by the staff. We were treated poorly and never received anything for the inconveniences. A simple apology would have been nice.

This has always been my favorite theater, but today was special. A disabled man in a wheel chair came to see Mission Impossible, but it is showing on an upstairs screen, and I wasn't sure how he was going to do it. Anyway, I got my seat, and a few minutes later I see the man being carried up the flight of stairs, by who I found out later was Aiden, the Manager. Aiden had placed the man in his seat, brought him his snacks, told him he would check on him, and come back at the end of the movie. As soon as the lights came up, Aiden was there ready to give the man a lift back down to this chair. That is definitely service above and beyond and I'm sure much appreciated. Great job, Aiden!